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Order Info / Terms and Conditions
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Privacy
Policy |
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CPAP
Supplies does not rent, sell or distribute any personal information
including email addresses to anyone. This information is used strictly
for order processing and communication purposes. We utilize the
latest technology to ensure that your information is kept safe and
out of the hands of unauthorized individuals. If you feel that your
personal information has been compromised, please contact us immediately
at info@cpapplus.com or by phone at 877-791-3195. |
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Return
/ Warranty Information |
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The
manufacturer warranty covers all parts and labor for 2 years on
all CPAP machines and 90 days on all CPAP masks for any manufacturer
defects. This does not cover any damage caused by the consumer such
as, but not limited to, a dropped machine, water damage, a stepped
on mask or if the house pet ruined it. Customer is responsible for
all shipping charges in a warranty or exchange situation.
Due to FDA regulations, once any product is taken
out of its original packaging, it is no longer returnable. If
the product is defective, and you have the original packaging,
contact us within the warranty period to obtain a return authorization
number. We will then exchange the product. No substitutes allowed.
Due to FDA regulations, once a CPAP, BiPAP, or
Auto machine has been used, it is no longer returnable. If
the product is defective, and you have the original packaging,
contact us within the warranty period to obtain a return authorization
number. We will then exchange the product. No substitutes allowed.
Non-defective, unopened returns will not be accepted
without prior authorization. Please contact us within 30 days
of the purchase date to receive a return authorization number.
Any item returned without prior authorization or after 30 days
will not be credited and will only be returned at the owners expense.
All authorized returns are subject to a 15% restocking
fee. Any order for a CPAP machine that has to be canceled due
to not being able to provide a prescription is subject to a 15%
restocking fee. Shipping charges are non refundable.
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Prescription
Requirement |
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A
prescription is required on all machine purchases. A perscription is require for all ResMed masks, humidifiers, and machines. The prescription
must state the pressure(s) that you machine is to be set at. If
you are purchasing a CPAP machine, then your prescription must state
one pressure setting. If you are purchasing an Auto CPAP machine,
then your prescription must state two pressures; a low pressure
setting and a high pressure setting. If you are purchasing a BiLevel
(BiPAP) machine then your prescription must state two pressures;
an inhalation pressure and an exhalation pressure. If you purchase
a machine and are unable to provide a prescription, you will be
charged a 15% restocking fee. If you have any questions before you
purchase, please call us, toll free, at 877-791-3195. |
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Manufacturer Restrictions |
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Certain manufacturers prohibit shipment of CPAP equipment
internationally. ResMed products are not sale internationally. Please contact our customer service department when
placing an international order. 877-791-3195 |
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Attention TriCare Beneficiaries... |
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Your purchase from CPAP Supplies Plus/Direct
is considered an "out-of-pocket" expense. Any charges in excess of the amount reimbursed to you by TriCare will not be refunded.
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