CPAP Supplies does not rent, sell or distribute any personal information including email addresses to anyone. This information is used strictly for order processing and communication purposes. We utilize the latest security technology to ensure that your information is kept safe and out of the hands of unauthorized individuals. If you feel that your personal information has been compromised, please contact us immediately at firstname.lastname@example.org or by phone at 877-791-3195.
The manufacturer warranty covers all parts and labor for 2 years on all CPAP machines and humidifiers, plus 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or damage caused by the house pet. The customer is responsible for all shipping charges in a warranty or exchange situation.
Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.
Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owners expense.
All authorized returns are subject to a 15% restocking fee. Orders that are cancelled because the customer could not provide a prescription are also subject to a 15% restocking fee. Shipping charges are non-refundable.
The buyer is responsible for any tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost - charges vary around the world.
As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.
If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.
A prescription is required for all machine purchases. A prescription is required for all ResMed masks, humidifiers, and machines. The prescription must state the pressure(s) that your machine is to be set at. If you are purchasing a CPAP machine, then your prescription must state one pressure setting. If you are purchasing an Auto CPAP machine, then your prescription must state two pressures; a low pressure setting and a high pressure setting. If you are purchasing a BiLevel (BiPAP) machine then your prescription must state two pressures; an inhalation pressure and an exhalation pressure. If you purchase a machine and are unable to provide a prescription, you will be charged a 15% restocking fee. If you have any questions before you purchase, please call us, toll free, at 877-791-3195.
The information and products on CPAP Supplies Plus/Direct website are provided for informational purposes only and are not a substitute for professional medical advice. You should not use this information on our site for diagnosing or treating a medical condition. Please read carefully all product literature before use. If you have or suspect a medical problem, promptly contact your healthcare professional. CPAP Supplies Plus/Direct is not responsible for an injury in the following circumstances: misuse of a product, continuation of use when experiencing persistent discomfort when using a product, or a manufacturer's defect.
Certain manufacturers prohibit shipment of CPAP equipment internationally. ResMed products are not for sale internationally. Please contact our customer service department when placing an international order. 877-791-3195
The DeVilbiss Healthcare IntelliPAP was designed and intended for sale and use to patients in the US, Canada, Mexico only. Medical product requirements, regulations, and support differ by country.
Your purchase from CPAP Supplies Plus/Direct is considered an "out-of-pocket" expense. Any charges in excess of the amount reimbursed to you by TriCare will not be refunded.
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